Payments on this site are bank and wallet transfers reviewed by a person, so refunds are handled by a person too. Here is how.
Before your order is approved
Nothing has been granted yet. If you transferred the money and changed your mind, or transferred it by mistake, contact the tutor with your order code and the money is returned to the same wallet or account it came from.
After your order is approved
Access has been opened, and the lectures can be watched in full straight away, so approved orders are not refunded. Please use the free preview parts to judge a subject before buying it. That is what they are for.
Paid twice, or paid the wrong amount
A duplicate transfer is returned in full. An overpayment is returned in full, or the difference is kept as credit towards your next order if you prefer. An underpayment is not approved until the difference arrives; tell the tutor if you would rather have the partial amount back instead.
Something does not work
If a lecture you paid for will not play and it is not fixed within a few days of you reporting it, you are entitled to a refund for that lecture or to the same amount of access on another one, your choice.
How long it takes
Refunds go back the way the money came, InstaPay or Vodafone Cash, usually within three working days of the tutor agreeing to one.
Questions about any of this? Contact the tutor through the details on your checkout page.